Telephone 44 (0)1702 512424: __Fax 44 (0)1702 510015 __e-mail mail@guardiandoors.com
This CODE OF PRACTICE represents a binding commitment on the part of each DSMA member to achieve a high standard of quality, safety and reliability.
Each member shall observe and comply with the following requirements at all times:
1. STANDARD OF WORKMANSHIP
The member shall observe a high standard of workmanship and any goods or materials supplied by the member shall be fit for the purpose for which it is intended.
The member shall not enter into contracts without being able to comply with the technical and programme requirements, having access to sufficient resources and adequate documentation to fulfil all contract criteria.
All goods, materials and workmanship shall comply with the relevant statutory requirements, standards and codes of practice.
The member shall consistently check all of its own work and remedy all defects and shall ensure that all finished work is of a good standard. The member undertakes to follow up and resolve all customers' complaints, of whatever nature, promptly and courteously.
2. PRODUCTS
All products sold by the member shall have been thoroughly tested and manufactured according to the published specification. All products will meet the minimum standards laid down by the statutory or advisory bodies and shall carry a minimum twelve months parts and labour warranty.
3. QUALITY ASSURANCE
All Full members shall have a fully documented quality management system, hold regular reviews and audits of its system and undertake corrective actions to remedy non conformities.
All Full members are required to be registered under the BS EN ISO 9000 Quality Assurance Certificate Scheme and Affiliate and Trade members will (as a minimum) adhere to a DSMA approved quality assurance scheme.
4. TRAINING
Each member shall have documented training records and shall take active steps to ensure that all operatives, supervisors, office staff and managers receive proper and continuing training to ensure that all personnel have the necessary skills to perform their allotted tasks to the required standards.
5. SAFETY
The member shall use its best endeavours to ensure compliance with statutory regulations, directives and recommendations from recognised authorities.
The member shall continually monitor its practices with regard to health and safety issues and shall do all that is practicable to prevent personal injury by protecting its employees and all others who may be affected by its work from all foreseeable hazards which could arise from such work.
The member shall be able to provide a written health and safety policy and evidence that it has taken all practicable steps to ensure adherence to the policy.
6. EMPLOYMENT
The member shall take all reasonably practicable steps to ensure the welfare and stability of employment of all its employees and shall fulfil all of its legal and other duties as an employer.
The member shall not discriminate unlawfully or improperly in respect of employment.
7. BUSINESS INTEGRITY
The member shall observe a high standard of business integrity in all aspects of its business dealings. The members shall represent its product and services in an accurate and honest manner and shall not mislead its customers or suppliers in respect of its dealings with that company or any other party.
The member shall accept fair and reasonable terms and conditions in contracts with customers, suppliers or subcontractors and shall not exercise unlawful or improper leverage or incentive in the negotiation of such contracts.
8. INSURANCE
The member shall maintain a minimum of £2 million public liability and product liability insurance.
9. TAX CERTIFICATE
Members are required to be in possession of a valid Inland Revenue subcontractors 714 certificate.
10. ARBITRATION SERVICE
DSMA offers all specifiers and users an independent arbitration service to aid in the resolution of difficulties. This service, operated by the Chartered Institute of Arbitrators, is available for all doors supplied by DSMA members. The member is required to accept the findings of the DSMA arbitration service where such arbitration has been requested by a customer.
ENFORCEMENT OF THE CODE OF PRACTICE
In the event that any member fails to comply with the code of practice, the member shall receive a warning together with appropriate advice on compliance with the code of practice and, in the event of further failure to comply with the code of practice, the member may be suspended or expelled from DSMA by decision of the Executive Committee.
In the event of any complaint arising out of an alleged breach of this code of practice by a member of the DSMA, formal written notice of the complaint should be sent to the Secretariat of the DSMA who will arrange for the matter to be investigated factually and brought to the attention of the Executive Committee for consideration and appropriate action.
DSMA 42 Heath Street, Tamworth, Staffordshire B79 7JH
Telephone: (01827) 52337
Fax: (01827) 310827
Office of Fair Trading registration number R8306
We manufacture supply and install the following
Fire shutters, Security Bars & Grilles, Industrial Rolling Shutters, Commercial Shutters & Grilles, Collapsible Lattice Gates, Folding Shutter Doors, Bar & Servery Shutters, Insulated Shutters, Sectional Doors, High Speed doors, Steel Security Doors, Access Control Systems, PVC doors, Dock Shelters and levellers, Traffic Barriers, Bollards and Garage Doors,